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T&Cs
TERMS & CONDITIONS
These Terms and Conditions (“Terms”) govern the use of this website and the purchase of products from [Your Business Name] (“we”, “us”, “our”). By accessing our website and placing an order, you agree to be bound by these Terms.
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1. General
We reserve the right to update, amend or replace any part of these Terms at any time. Any changes will apply to orders placed after the updated Terms are published on our website.
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2. Product Information
We make every effort to ensure that product descriptions, images and information are accurate.
Product images are for illustrative purposes only
Colours, sizes and packaging may vary slightly due to screen settings or manufacturer updates
Minor variations do not constitute defects
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3. Age Recommendations & Toy Safety
Age recommendations are provided as a guideline only and are based on manufacturer information.
Adult supervision is recommended at all times
Customers are responsible for selecting age-appropriate toys
We are not responsible for misuse or use outside of recommended age ranges
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4. Pricing Errors and Omissions
We take all reasonable care to ensure that prices displayed on our website are accurate. However, errors may occasionally occur. If an item is listed at an incorrect price due to a allowing error, typographical error, technical issue, or incorrect information received from suppliers, we reserve the right to refuse or cancel any orders placed for that item at the incorrect price.
If an order has already been paid for and is subsequently cancelled due to a pricing error, a full refund will be issued to the original payment method. We are not obligated to supply goods at an incorrect price.
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5. Orders & Payment
All orders are subject to acceptance and stock availability
Payment must be received in full before orders are processed
We reserve the right to cancel orders for reasons including stock shortages, pricing errors or suspected fraud
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6. Stock Availability
All products are subject to availability. If an item becomes unavailable after an order is placed, we will notify you and issue a refund for the unavailable item.
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7. Shipping & Delivery
Delivery times are estimates only and are not guaranteed
We are not responsible for courier delays beyond our control
Risk passes to the customer once the order has been delivered to the provided address
Customers are responsible for providing accurate delivery information
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8. Returns & Refunds (CPA-Compliant)
In accordance with the Consumer Protection Act:
8.1 Cooling-Off Period (Online Orders)
Customers may return goods within 7 days of delivery if they change their mind, provided:
The item is unused and in original packaging
Return shipping costs are for the customer’s account
8.2 Defective or Damaged Items
If an item is defective or damaged:
Please notify us within 48 hours of delivery
Proof (photos or video) may be required
We may offer a repair, replacement or refund in line with CPA guidelines
8.3 Non-Returnable Items
The following may not be eligible for return:
Sale or clearance items
Items that have been used, opened or damaged after delivery
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9. Refund Processing
Approved refunds will be processed within a reasonable time and returned to the original payment method used at checkout.
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10. Limitation of Liability
To the extent permitted by law:
We are not liable for damage or injury resulting from misuse of products
Our liability is limited to the value of the product purchased
Nothing in these Terms limits rights under the Consumer Protection Act
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11. Intellectual Property
All website content including images, text, logos and branding remains the intellectual property of [Your Business Name] and may not be used without written permission.
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12. Privacy & POPIA
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for full details.
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13. Force Majeure
We will not be held liable for failure or delays caused by events beyond our reasonable control, including but not limited to strikes, load shedding, natural disasters or courier disruptions.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
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